Вопросы. Экзамен CBAP/CCBA. Пример 5
Пост обновлен 4 янв. 2019 г.
John has been hired as a business analyst in a insurance company in Spain that wants to automate their clients' insurance records. He wants to understand the current processes, but the documents available are outdated, and most of the providers speak Spanish of which, he understands very little. In this scenario, which of the following techniques would you use to understand the current processes? A. Review
B. Process analysis
C. Job shadowing D. Workshop
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