Юлія Тимошенко

Even the best BA process won't remove complexity entirely. But it can turn hidden chaos into manageable work — and that's often the difference between constant firefighting and controlled delivery. Part 2: from diagnosis to algorithm.

On a project without a BA, requirements drift between PM, product owner, and dev. On a project with a BA but no process — the same thing happens. Here's what BA processes actually are, which patterns exist, and what they must include.